Cloud Factory - Features Overview

Cloud Factory is an enterprise cloud platform designed for telecom operators. It provides a complete white-label solution for selling, provisioning, and managing cloud infrastructure services.

Cloud Infrastructure Services

Cloud Factory supports a full range of cloud products:

• Enterprise VPS - Virtual private servers with dedicated resources, SSD storage, and guaranteed uptime
• Private Cloud - Isolated cloud environments with custom networking, storage, and compute configurations
• Managed Kubernetes - Production-ready K8s clusters with auto-scaling, monitoring, and managed control planes
• AI/ML & Data - GPU-accelerated instances and data pipeline infrastructure for machine learning workloads
• Managed Databases - PostgreSQL, MySQL, MongoDB, and Redis with automated backups, replication, and failover
• Object Storage - S3-compatible storage with configurable redundancy and lifecycle policies

Self-Service Customer Portal

End customers manage their entire cloud lifecycle through a dedicated portal: deploy new services, monitor resources, track orders, manage billing, and submit support tickets — all without operator intervention.

Automated Provisioning

Every service deployment follows a deterministic 4-step pipeline:

1. Allocate - Reserve compute, storage, and network resources
2. Configure - Apply tenant-specific settings, networking rules, and security policies
3. Activate - Start the service and run initial health checks
4. Verify - Confirm the service is operational and report status back to the customer

The pipeline supports multiple cloud backends: OpenStack (Nova, Neutron, Cinder), OpenShift (namespace-based), and a simulation provider for development and demos.

Real-Time Monitoring and Observability

Services are monitored continuously with health checks, resource utilization metrics, and alerting. The admin platform displays live status for all 7 backend microservices and 4 infrastructure components.

Billing Integration

Billing is handled through Stripe integration, supporting:

• Recurring subscriptions with configurable billing cycles
• Usage-based metering for pay-as-you-go resources
• Automated invoice generation and delivery
• Payment method management and retry logic

Multi-Tenant Architecture

Each telecom operator deployment is fully isolated. Tenant data, configurations, products, and pricing are scoped per organization. RBAC ensures users only access resources within their tenant boundary.

Support System with SLA Tracking

Built-in ticketing system with priority levels, SLA timers, and escalation rules. Customers create tickets from the portal; operators manage them from the admin platform with full audit trails.

Event-Driven Architecture

The platform uses Apache Kafka with 30+ topics for asynchronous communication between services. Key patterns include the saga pattern for distributed transactions and dead-letter queues (DLQ) for fault tolerance.

Security

• Authentication: JWT tokens with refresh rotation, multi-factor authentication (TOTP)
• OAuth2 SSO: Google, GitHub, and Microsoft identity providers
• Authorization: Role-based access control with granular permissions
• Transport: httpOnly cookies via BFF pattern — no tokens in browser storage
• Infrastructure: TLS termination at Nginx gateway, rate limiting, CORS per-app, input sanitization

API-First Design

Every backend service exposes a documented REST API with Swagger/OpenAPI specs. The @cloud-factory/api-contracts package defines shared DTOs, enums, and interfaces used across all services and frontends.

Cloud Provider Integrations

Providers are selected per resource type via the ProviderRegistry, making it straightforward to add new cloud backends.