Order Management

The Orders page is the operational hub for tracking customer orders from creation through fulfillment. It provides real-time updates, filtering, and keyboard-driven workflows for efficient order processing.

Accessing Orders

1. Click Orders in the sidebar.
2. The order list loads with automatic refresh enabled (every 10 seconds).

Order Status Pipeline

Every order moves through a defined sequence of statuses:

Draft → Pending Payment → Payment Confirmed → Validating → Provisioning → Fulfilled

Additionally, orders may enter these terminal states:

Auto-Refresh

The Orders page automatically refreshes every 10 seconds to show the latest status changes. This is especially useful during active provisioning periods when orders move through statuses rapidly.

A small indicator in the top-right corner shows when the last refresh occurred. You can also manually refresh by pressing R or clicking the refresh icon.

Searching and Filtering

Search

1. Use the search field at the top of the order list.
2. Search by order ID, customer name, or product name.
3. Results update in real time.

Filtering by Status

1. Click the status filter tabs above the order list.
2. Select one or more statuses to show only matching orders.
3. Click All to reset and show every order.

Combine search with status filters to quickly locate specific orders. For example, search for a customer name while filtering to "Provisioning" to see their in-progress deployments.

Order List

The order table displays:

• Order ID -- Unique identifier
• Customer -- Tenant name
• Product -- Ordered product name
• Status -- Current pipeline stage (color-coded)
• Total -- Order amount
• Created -- Order creation timestamp

Order Detail Panel

Click any order row to open the detail panel.

Items Section

Lists all line items in the order with:

• Product name and SKU
• Configuration summary (vCPU, RAM, storage, etc.)
• Quantity
• Unit price and line total

Pricing Summary

• Subtotal
• Discounts (if applied)
• Tax
• Total

Timeline

A chronological log of every status change with timestamps. This provides a complete audit trail for the order's lifecycle.

Bulk Actions

Select multiple orders to perform actions in batch.

How to Select Multiple Orders

1. Click the checkbox on each order row, or press X to toggle selection on the focused row.
2. The bulk action bar appears at the top with the count of selected orders.

Available Bulk Actions

Note: Only orders in Draft or Pending Payment status can be cancelled. Orders that have progressed to Payment Confirmed or beyond cannot be bulk-cancelled.

Keyboard Shortcuts

The Orders page supports keyboard navigation for power users:

These shortcuts work when the order list has focus. Click anywhere on the order list to ensure it is focused.

How to Investigate a Failed Order

When an order enters the Failed status:

1. Click the failed order to open the detail panel.
2. Check the Timeline section for the failure event and error description.
3. The error message will indicate whether the failure was due to:
   • Resource capacity limits
   • Configuration validation errors
   • Provisioning infrastructure issues
4. Resolve the underlying issue (e.g., free up capacity, correct configuration).
5. If the order can be retried, use the Retry option in the order actions.
6. If the issue is unrecoverable, cancel the order and coordinate with the customer.

How to Export Orders

Single Order

1. Open the order detail panel.
2. Click the Export option to download the order details.

Bulk Export

1. Select multiple orders using checkboxes or the X shortcut.
2. Click Export in the bulk action bar.
3. A CSV file downloads containing all selected order data.

Filtered Export

1. Apply status filters and/or search to narrow the list.
2. Click the Export button (without selecting individual rows) to export all visible orders.

Best Practices

• Monitor Provisioning orders closely. These are actively consuming infrastructure resources and may need intervention if they stall.
• Use keyboard shortcuts for faster navigation when processing high volumes of orders.
• Investigate Failed orders promptly to avoid customer dissatisfaction and resource lock-up.
• Export regularly for reconciliation with billing and financial systems.

Related Guides

• Product Catalog -- Products that customers order
• Billing & Invoices -- Invoices generated from fulfilled orders
• Tenant Management -- Customer accounts placing orders
• Support Tickets -- Handling order-related customer issues