Reporting & Dashboard

The reporting and monitoring tools give you visibility into platform performance, revenue, resource usage, and system health. This guide covers the Reports page, Monitoring dashboard, and Audit Log.

Reports

Accessing Reports

1. Click Reports in the sidebar.
2. The reports dashboard loads with an overview of available report types.

Available Report Types

Cost / Usage Reports

Cost and usage reports show how infrastructure resources are being consumed across your customer base.

How to generate a cost/usage report:

1. Click Cost / Usage on the reports dashboard.
2. Select the reporting period (daily, weekly, monthly, or custom range).
3. Choose grouping: by tenant, by product category, or by resource type.
4. Click Generate Report.
5. The report displays as charts and a data table.

Key metrics included:

• Compute hours consumed (vCPU-hours, RAM-hours)
• Storage consumption (GB-months)
• Network bandwidth (ingress/egress in GB)
• GPU hours (if applicable)

Revenue Reports

Revenue reports provide financial analysis of your platform's income.

How to generate a revenue report:

1. Click Revenue on the reports dashboard.
2. Select the reporting period.
3. Choose grouping: by product, by customer, or by tier.
4. Click Generate Report.

Key metrics included:

• Total revenue for the period
• Revenue by product category (VPS, GPU, Storage, Kubernetes, Add-ons)
• Month-over-month growth
• Average revenue per customer
• Top customers by revenue

Exporting Reports

All reports can be exported for use in external tools.

1. Generate a report with your desired parameters.
2. Click the Export button in the top-right corner of the report view.
3. Select the format (CSV).
4. The file downloads immediately.

Exported data includes all rows visible in the report table, along with summary totals.

Monitoring

Accessing Monitoring

1. Click Monitoring in the sidebar.
2. The monitoring dashboard loads with real-time health status.

Service Health

The monitoring page displays the health status of all 7 backend services:

Each service shows:

• Status indicator -- Green (healthy), Yellow (degraded), Red (down)
• Uptime -- Percentage uptime over the selected period
• Response time -- Average response time in milliseconds

Infrastructure Health

Below the services, 5 infrastructure components are monitored:

Each component shows its current status and basic health metrics.

Response Times

The monitoring dashboard includes response time charts showing:

• Average response time per service (line chart over time)
• 95th percentile response time
• Error rate percentage

Use these charts to identify performance degradation before it impacts customers.

How to Restart a Service

If a service is unhealthy and requires a restart:

1. Locate the service on the monitoring dashboard.
2. Click the options menu (three dots) on the service card.
3. Select Restart.
4. Confirm the action in the dialog.
5. The service status will show "Restarting" until it comes back up.

Warning: Restarting a service causes brief downtime for that service. Use this only when necessary and preferably during low-traffic periods. Active requests to the service may fail during the restart.

Audit Log

Accessing the Audit Log

1. Click Audit Log in the sidebar.
2. The log displays a chronological list of all platform actions.

What the Audit Log Records

The audit log is an immutable record of every significant action taken on the platform. Each entry includes:

• Timestamp -- Exact date and time of the action
• Actor -- Team member or system process that performed the action
• Action -- What was done (e.g., Created, Updated, Deleted, Sent, Voided)
• Resource -- The affected entity and its identifier (e.g., Order #1042, Invoice INV-2026-0042)
• Details -- Additional context about the change

Searching the Audit Log

1. Use the search field to find entries by actor name, resource ID, or action description.
2. Results filter in real time.

Filtering the Audit Log

Combine filters to investigate specific events. For example, filter to "Invoices" + "Voided" + last 7 days to review all recently voided invoices.

Immutability

Audit log entries cannot be modified or deleted by any user, including administrators. This ensures a trustworthy record for compliance, dispute resolution, and security investigations.

Log Explorer

Accessing Log Explorer

1. Click Log Explorer in the sidebar.
2. The log search interface loads.

The Log Explorer provides full-text search across system logs from all services. Use it for detailed technical investigation when monitoring dashboards indicate issues.

Best Practices

• Review revenue reports monthly to track growth trends and identify underperforming products.
• Set up monitoring checks as part of your daily routine -- a quick glance at the dashboard catches issues early.
• Use the audit log for dispute resolution -- it provides objective evidence of what happened and when.
• Export reports before meetings to share data with stakeholders without requiring platform access.
• Investigate response time spikes promptly -- they often precede service outages.

Related Guides

• Getting Started -- Dashboard overview and KPI cards
• Billing & Invoices -- Invoice data that feeds into revenue reports
• Order Management -- Order data in cost and usage reports
• Settings -- Configure monitoring and notification preferences