Imported from docs/user-guides/customer-portal/ordering.md in cloud-factory. Last synced: 2026-03-15
Ordering Services
This guide explains how to browse available cloud services, deploy new resources, and track your orders.
Browsing Available Services
Open the Create Menu from the header (the "+" button) to see all six service categories:
| Service Type | Description |
|---|---|
| Enterprise VPS | Virtual private servers with dedicated CPU and RAM. |
| Private Cloud | Isolated cloud environments with custom networking. |
| Managed Kubernetes | Container orchestration clusters managed for you. |
| AI/ML & Data | GPU-accelerated compute for machine learning workloads. |
| Managed Databases | Fully managed database engines (PostgreSQL, MongoDB, Redis, etc.). |
| Object Storage | S3-compatible storage for files, backups, and static assets. |
Click any service type to launch the deployment wizard.
Deploy Wizard
The wizard walks you through four steps to configure and launch a new service.
Step 1 -- Select Service
- Choose the service type if you have not already selected one.
- Pick a specific plan or tier (e.g., Starter, Professional, Enterprise).
- Select the region where your service will be deployed.
Step 2 -- Configure
- Set a hostname or display name for your service.
- Choose the project this service belongs to.
- Adjust resource parameters (CPU cores, RAM, storage size) depending on the service type.
- Configure any additional options such as operating system, database engine version, or cluster node count.
Step 3 -- Review Pricing
- Review the full configuration summary.
- Check the monthly and hourly cost breakdown.
- Verify the project, region, and specs are correct.
Step 4 -- Deploy
- Click Deploy to submit your order.
- You will be redirected to the deployment progress view.
Deployment Progress
After placing an order, the platform provisions your service through a six-stage pipeline. Each stage is displayed with a progress indicator:
- QUEUED -- Your order is in the provisioning queue.
- ALLOCATING -- Compute, storage, and network resources are being reserved.
- CONFIGURING -- The operating system, software, and networking are being set up.
- ACTIVATING -- The service is starting up and initializing.
- VERIFYING -- Automated health checks confirm everything is working.
- COMPLETED -- Your service is live and ready to use.
If any stage fails, the status changes to FAILED and you will receive a notification with details. Contact Support if the issue persists.
Orders Page
The Orders page gives you a full history of everything you have ordered.
Statistics
Four cards at the top summarize your order activity:
- Total -- All orders ever placed.
- Pending -- Orders currently being processed.
- Fulfilled -- Orders that have been completed successfully.
- Total Spent -- Cumulative amount in EUR across all orders.
Filtering Orders
Use the tabs to filter your order list:
- All -- Every order regardless of status.
- Pending -- Orders still being provisioned or awaiting action.
- Fulfilled -- Completed orders.
Order Details
Click any order row to expand it and see:
- Line Items -- Each service or resource included in the order.
- Quantities -- How many units of each item were ordered.
- Pricing -- Unit price and total for each line item, plus the order total.
- Status -- Current provisioning state for each item.